Distribution & Refund Policy

1.1 Software Delivery

NOVA AI is distributed as a digital download. Upon successful payment verification, you will receive:

• A unique access key for software activation
• Download link to the software installer
• Installation guide and setup instructions
• Access to customer support resources

1.2 Delivery Timeline

Digital delivery is typically completed within 5-10 minutes of payment confirmation. In rare cases where manual verification is required, delivery may take up to 24 hours.

1.3 Access Key Management

Each purchase includes one (1) access key that can be used to activate NOVA AI on your authorized devices. Access keys are non-transferable and tied to your purchase record.

2.1 7-Day Refund Policy

We offer a 7-day Refund Ploicy from the date of purchase. If you are not satisfied with NOVA AI and you are eligible for refund, you may request a full refund within this period.

2.3 Refund Eligibility

Refunds are strictly provided only under the following conditions:

1. The software could not be installed on your system despite meeting system requirements, and our support team was unable to resolve the issue
2. OR the access key has not been used or activated
3. The request is made within 30 days of purchase
4. The original order number or receipt is provided
5. No violation of our Terms and Conditions has occurred

3.1 Technical Support

All NOVA AI purchases include complimentary technical support for installation, setup, and basic troubleshooting. Our support team is available via email and phone during business hours.

3.2 Software Updates

Your purchase includes free updates and bug fixes for the major version you purchased. Major version upgrades may require additional purchase.

3.3 Compatibility Issues

If NOVA AI is incompatible with your system despite meeting stated requirements, we will work with you to resolve the issue or provide a full refund if resolution is not possible.

4.1 Accepted Payment Methods

We accept the following payment methods:

4.2 Currency and Pricing

All prices are displayed in Indian Rupees (INR) and include applicable taxes. International customers may see converted prices in their local currency, but charges will be processed in INR.

4.3 Failed Payments

If a payment fails, you will be notified immediately. You may retry the payment or contact our support team for assistance. Access keys are only generated after successful payment confirmation.